Refund & Returns Policy

Last Updated: 6/1/2025

At Hellsters, your satisfaction is our priority. If you’re not completely happy with your order, we’re here to help.

🔄 Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

  • Items must be unused, unwashed, and in original condition

  • Tags must still be attached

  • You must have the order number or proof of purchase

Note: Final sale items, undergarments, and gift cards are non-returnable.

💵 Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable

  • If your return is rejected due to wear or damage, we will contact you with options

📬 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

We recommend using a trackable shipping method and keeping the receipt until the return is confirmed.

🛠️ Damaged or Incorrect Items

If you received the wrong item or something arrived damaged, please contact us within 48 hours of delivery at support@[yourstorename].com with:

  • Your order number

  • A clear photo of the issue

We’ll send you a replacement or issue a full refund—your choice.

📧 Need Help?

If you have questions about your return or refund, don’t hesitate to reach out:
Email: [email protected]